Customer Service Agent Support

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Department:

Cirrus Customer Service

Reports to:

Customer Service Supervisor

Job Summary:

Agent Support will take inbound calls from licensed agents in the field and will provide them with information in regards to prospective member eligibility and coverage questions.

Responsibilities:

  • Handle inbound calls from licensed agents to answer questions regarding client eligibility and benefits for the plans we work with.
  • Make outbound calls to licensed agents to follow up on inquiries when necessary
  • Input member information into company's Customer Relationship Management System (CRM) in an accurate and compliant manner.
  • Determine the prospective member's eligibility for Medicare Advantage plans and inform licensed agents accordingly.
  • Warm Transfer prospective members to designated telesales team(s).
  • Follow all Federal, State, Cirrus and Clients policies and procedures.
  • Additional projects may be worked based on management’s discretion.

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